Refund policy

At Melora N Co, each piece is thoughtfully selected, carefully checked, and packed with care before it leaves us.

Due to the nature of our products, we do not offer returns, refunds, or exchanges for change of mind.

This includes situations where:

  • you changed your mind after purchase
  • the item is no longer required
  • you selected the wrong item
  • the item does not suit your space, styling, or occasion
  • you found a similar item elsewhere
  • the product has been used, washed, or styled with food

Please choose carefully before placing your order.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

hello@meloranco.com.au

Please include:

  • your order number
  • clear photos of the item
  • photos of the packaging
  • a brief description of the issue

Once reviewed, we will arrange an appropriate solution in line with Australian Consumer Law. This may include a replacement, refund, or other remedy depending on the issue and product availability.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

If an item has a major or minor fault, you may be entitled to a remedy under Australian Consumer Law.

Return Shipping

For approved faulty, damaged, or incorrect item claims, we will advise the next steps.

Please do not send any item back to us without contacting us first.

Final Sale Items

Sale, clearance, or promotional items are final sale and cannot be returned unless they are faulty, damaged, or incorrect.

Contact

For return enquiries, please contact:

Melora N Co
Email: hello@meloranco.com.au
Website: meloranco.com.au